Privacy Policy
Last Updated: February 24, 2026
Reachcove (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you:
Visit https://reachcove.com
Read our Insights articles
Contact us
Engage our services
Subscribe to marketing communications
Interact with us at events or via social media
Reachcove is a UK-based digital agency bringing strategy, creativity and marketing together under one roof.
We act as the data controller for the personal information described in this Policy.
If you have any questions, please contact:
Email: hello@reachcove.com
1. WHAT INFORMATION WE COLLECT
We collect the following categories of personal data.
Information You Provide to Us
This may include:
Name
Email address
Telephone number
Company name
Job title
Billing or postal address
Information submitted via contact forms
Project or enquiry details
Marketing preferences
You are responsible for ensuring that any information you provide is accurate and up to date.
We do not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, political opinions or religious beliefs).
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages viewed and time spent
Referring website
General geographic location (country/region level)
This information does not directly identify you and is used for:
Security
Performance monitoring
Analytics
Website improvement
2. HOW WE USE YOUR INFORMATION
We process your personal data to:
Respond to enquiries
Provide and manage our services
Send service-related communications
Send marketing communications (where consent has been given)
Improve our website and user experience
Monitor website performance and security
Comply with legal and regulatory obligations
We do not sell personal data.
3. OUR LEGAL BASIS FOR PROCESSING (UK GDPR)
Under the UK GDPR, we rely on the following legal bases:
Consent
Where you have given clear permission (e.g. subscribing to marketing emails).
You may withdraw consent at any time.
Contractual Necessity
Where processing is necessary to provide services you have requested.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
Improving our services
Website analytics
Security monitoring
Responding to enquiries
We always balance our interests against your rights.
Legal Obligation
Where required to comply with applicable laws.
4. AFFILIATE LINKS & THIRD-PARTY SERVICES
Some Insights articles may contain affiliate links. If you click and make a purchase, we may receive a commission at no additional cost to you.
When you click an external link, you leave our website. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
5. SHARING YOUR INFORMATION
We may share your information with trusted third-party service providers who help us operate our business, including:
Website hosting providers
Analytics providers (e.g. Google Analytics)
Email marketing platforms
Payment processors
Accounting software providers
AI service providers
All third parties are contractually required to safeguard your data and process it only in accordance with our instructions.
We may also disclose information:
If required by law
In connection with a business sale or restructure
To protect legal rights
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Ensure website functionality
Analyse performance and usage
Improve user experience
We use Google Analytics to understand website traffic and behaviour.
You can control cookies through your browser settings. For full details, please see our Cookie Policy.
7. USE OF ARTIFICIAL INTELLIGENCE TOOLS
We may use AI-powered tools to support research, document drafting, analytics and insights.
Where personal data is processed through AI systems:
We use reputable third-party providers
Data is handled in accordance with this Privacy Policy
Appropriate contractual safeguards are in place
We do not use AI for automated decision-making that produces legal or similarly significant effects.
8. DATA RETENTION
We retain personal data only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal or regulatory requirements
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymised.
9. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data, including:
Secure hosting
Access controls
Encryption where appropriate
Contractual safeguards with service providers
However, no system can guarantee 100% security.
10. CHILDREN’S DATA
Our Services are not directed at individuals under 18.
We do not knowingly collect personal data from children.
If we become aware that such data has been collected, we will delete it promptly.
11. YOUR RIGHTS (UK & EEA)
Under applicable data protection laws, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint with the ICO
You can exercise your rights by contacting:
hello@reachcove.com
If you are in the UK, you may also complain to the Information Commissioner’s Office (ICO).
12. DO-NOT-TRACK SIGNALS
Currently, there is no industry-wide standard for recognising Do-Not-Track signals, and we do not respond to them.
13. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically.
The latest version will always be published on this page with an updated date.
14. CONTACT DETAILS
Reachcove
4 Amberwood Way
Weeley Heath
Clacton-on-Sea
Essex CO16 9ST
United Kingdom
We are the data controller for the purposes of UK GDPR.
